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Frequently Asked Questions

How can I retrieve my password?

You can reset your password on our website.

  • Simply click on the "Login / Register" link at the top of the screen.
  • Next, in window that appears, click "Forgot password". 
  • Then enter your email and click "email password reset link"
  • An email will be sent to your email with instructions on how to reset your password 

I entered in the wrong address, what do I do?

Contact 1-800-598-CREW (2739) immediately.  We may be able to change the address for you if your order hasn't already been processed.

I’m having trouble checking out.  What can I do?

First please check to make sure that all required fields have been filled out.

If your transaction has been declined, credit card vendors may decline transactions for a variety of reasons due to automated systems that determine whether or not to accept a charge. If your card is declined, we recommend trying another card, if you have one, or contacting your credit card provider to find out more information.

You can also contact us at 1-800-598-CREW (2739).

How will I know if my order has been shipped?


Once your order has shipped you will receive an email outlining your order including links to tracking information.  If you paid for Standard Shipping it will generally take a full business day before we ship your order. You can also check the status of your order by going to http://www.shop.americancrew.com/orders.

Can I track my package?

Yes, our website provides tracking numbers once orders are shipped. You can track your package here: http://www.shop.americancrew.com/orders. If you paid for Standard Shipping it will generally take a full business day before we ship your order.

How long will it take to receive my order?

It may take between 4-14 business days to receive your order. Orders received after 1PM PST will be processed the next day. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping).

I have not received my order – what should I do?

If you have not received a shipping confirmation/tracking number via email within 3-4 business days of ordering, there could be a problem. Please contact us immediately at 1-800-598-CREW (2739) to be sure we received your order.

Where do you ship to?

We currently only ship to the contiguous 48 states (including the District of Columbia).

What payment options and credit cards do you accept?

We accept major U.S. credit cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay credit and debit cards.

Is Sales Tax applied to my order?

We are required by law to collect sales tax on orders being shipped to the following states: CA, TX, and WA. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). Sales tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

Can you use multiple promotional codes on one order?

No, you can only use one promo code per order. The rules of each promotion will be included in the individual terms and conditions or you may contact us at 1-800-598-CREW (2739) for more information on promotions.

How do I cancel an order?

Please contact our customer service team at 1-800-598-CREW (2739).

It's best to reach out as soon as possible if you want to cancel orders. Once the order ships, we can’t recall or cancel orders. We can only cancel orders that have not yet been processed.

Do you test your products on animals?

Consumer safety is of paramount importance to Revlon and we have adopted policies that are designed to ensure that we meet the regulatory requirements for safety around the world, for all of our brands. The Company has not tested on animals since 1989 and believes that animal testing is not necessary to establish the safety of our products or ingredients. Today, there are alternative non-animal scientific methods available that can be used to validate product safety. Revlon supports research to validate these alternative testing methods and organizations like the Institute for In Vitro Sciences (IIVS) which broadly promotes their global use.

There are, however, a limited number of countries that have not yet adopted these alternative scientific methods. While Revlon complies with the requirements for safety in all of these countries, we continue to collaborate with other companies to advocate that these governmental authorities adopt alternative testing methods and eliminate animal testing everywhere around the world.

Looking to contact customer service or submit feedback?

Give us a call at Toll Free 1-800-598-CREW (2739). or fill out the Contact Us form https://www.americancrew.com/contact-us-0

I’m a store, barbershop or salon owner and would like to sell American Crew products. How can I submit an inquiry?

Thank you for your interest in carrying our line, please contact us at 1-800-598-CREW (2739).


Shipping & Returns

Shipping

All domestic ground orders are shipped from our order fulfillment warehouse in Ontario California, via FedEx, UPS or USPS. We also offer domestic 2 day and overnight shipping, which uses FedEx or UPS (note that all orders take up to a business day to process before shipping).

'Standard' shipping goes via ground and 'Expedited' via 2 day. Ground domestic shipping is free for orders over $50.

No international orders. We currently only ship to the continental U.S. For questions regarding shipping to your location, please contact us at 1-800-598-CREW (2739)

For domestic ground shipping:  If an order is placed by 1pm EST, that order will be shipped out in the same day. If your order is placed after 1pm EST, then that order will be shipped out the following business day. Order shipped via ground shipping can take 3-5 business days to reach their final destination.

Returns & Exchanges

We are confident you will love your American Crew products! So, if for any reason you are not satisfied with your purchase, please return it to us within 30 days of the original purchase date for a store credit or refund.

American Crew will cover the cost for return shipping.

Steps to Returning a Product:

1. Email us at https://www.americancrew.com/contact-us-0 with a subject line "Return Order #XXXXX", and a brief description of why you wish to return the product. We will reply back with further instruction.

2. When sending your product back, please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:

ATTN: American Crew
1392 N. Sara Place
Suite B
Ontario, CA 91761

3. Once we receive the returned product we will review the products condition and if satisfactory, we will issue a refund or exchange.

We can only allow returns for purchases placed through www.AmericanCrew.com. Any product purchased at a retail location/site or at one of our distributors will not be considered for return and must be handled by that location.

Damaged/Defective Products

If your products arrive damaged, broken or defective, please contact us at 1-800-598-CREW (2739) with your order number or tracking number. We will replace damaged, broken or defective product purchased through the American Crew site if we are contacted within 14 days of package delivery and are provided your order number or tracking number.

Lost Packages

If you never received your products, you have 30 days from the day you place your order to notify us. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier. We are not responsible for providing refunds if your tracking information indicates that your package was delivered, or if your shipping address was entered incorrectly at checkout.